 | What does the text ‘Your document did not match any reference’ mean? |
| | | No similarities with other texts in the database of your institute or on the Internet were found. |
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 | I think my PDF contains similarities, but Ephorus isn’t showing this. How is this possible? |
| | | Ephorus uses a converter that supports Adobe Standard PDF. It is possible that the PDF file is not compatible with this converter, causing the text in the document to become illegible. It is also possible that the PDF file is password protected, in which case, Ephorus cannot access the file. |
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 | Is it possible to receive reports via email, as well as via my webpage? |
| | | Yes, it is. You simply need to log in to Ephorus and indicate this preference in ‘My account’. This will result in you receiving all your future reports via email too. |
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 | How can I resend a plagiarism report via email? |
| | | You can resend a report by clicking the ‘resend’ icon in the inbox at the ‘My documents’ section. After clicking the ‘resend’ icon, a pop-up will appear where you can specify an email address. |
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